pok99 Privacy Policy

General Overview

pok99 ("we", "us", "platform") provides a reliable online betting and casino service for users in Bangladesh. This Privacy Policy ("Policy") describes how we collect your personal information, the purposes for which we use it, who we disclose it to, and how we keep it secure.

By using the pok99 website pok99.cam to register an account, log in, or access any service, you are considered to have accepted the terms of this Privacy Policy. If you do not agree with this Policy, please refrain from using our services.

This Policy applies only to pok99's own services. We are not responsible for the privacy practices of third-party websites or services accessed through our platform.

Age Restriction

Our services are for users aged 21 and above only. We do not knowingly collect information from anyone under 21. If we become aware that a minor is using our services, we will take immediate steps to close that account and delete the associated data.

What Information We Collect

pok99 may collect the following types of personal information:

1. Identity Information: Your full name, date of birth, national ID number or passport number.
2. Contact Information: Email address and mobile number (for verification purposes only).
3. Financial Information: bKash, Nagad, Rocket or Upay account numbers, bank account details — for transaction processing only.
4. Technical Information: IP address, browser type, device information, cookie data and log files.
5. Usage Information: Your gaming activity, betting history, login times and session data.
6. Communication Logs: Your chat or email conversations with our support team.

How We Collect Information

We collect information in the following ways:

• Information you provide directly when completing the account registration form.
• Documents submitted during the identity verification (KYC) process.
• Payment information provided during deposit and withdrawal processing.
• Cookie and tracking data collected automatically while browsing the website.
• Information received during support interactions via live chat or email.

Purposes for Which Data Is Used

pok99 uses collected information for the following legitimate purposes:

1. Account Management: To create, verify and manage your account.
2. Service Delivery: To carry out gaming, betting and other services smoothly.
3. Financial Transactions: To process deposits and withdrawals securely.
4. Security and Fraud Prevention: To detect and prevent unauthorized access, fraud or money laundering.
5. Legal Compliance: To comply with applicable laws and regulations.
6. Customer Support: To resolve your questions and complaints.
7. Service Improvement: To improve our platform and user experience.
8. Responsible Gaming: To identify and support players who may be at risk of addiction.

Marketing and Communications

With your consent, we may inform you by email about promotional offers, bonus updates and new features. You may opt out of such communications at any time. However, transaction-related and security messages will continue to be sent as they are part of the service.

Sharing Data with Third Parties

pok99 does not sell your personal information. Only the minimum necessary information may be shared with third parties in the following limited circumstances:

• Payment Processors: Payment service providers such as bKash, Nagad, Rocket and Upay, who receive only the minimum information required to complete transactions.
• Technology Partners: Game software providers (such as Pragmatic Play, Spribe, JILI) who receive only the data necessary to keep gaming services running.
• Verification Services: Approved service providers for completing identity verification and KYC.
• Law Enforcement Authorities: In the case of a court order or mandatory legal request.
• Business Successors: In the event of a merger, acquisition or asset transfer, in which case users will be notified in advance.

All third-party partners operate under strict data protection agreements and may use information only for specified purposes.

International Data Transfers

Some of our technology partners' servers may be located outside Bangladesh. In such cases, we ensure that data transfers are carried out with encryption and contractual safeguards in line with international standards. We always treat the protection of your data as our highest priority.

Technical and Organizational Security

pok99 applies industry-standard security measures to protect your personal information:

• SSL Encryption: All data transmissions are protected by 256-bit SSL encryption.
• Database Security: Collected data is stored in encrypted databases.
• Access Controls: Only authorized personnel may access user data on a need-to-know basis.
• Two-Factor Authentication: Two-step verification available to protect your account.
• Regular Security Audits: Regular audits to identify vulnerabilities in the platform.
• Firewall and Intrusion Detection: Systems in place to immediately detect suspicious activity.

No method of transmitting or storing information over the internet is completely secure, but we continually work to provide the highest level of protection for your data.

Data Retention Period

We retain your personal information for as long as necessary to fulfill the purpose for which it was collected or to meet legal obligations. In general, certain data may be retained for a set period after an account is closed for legal and regulatory reasons.

Use of Cookies

The pok99 website uses cookies and similar tracking technologies. Cookies are small text files stored on your device. We use the following types of cookies:

• Essential Cookies: Necessary to maintain login sessions and security — these cannot be disabled.
• Functional Cookies: To remember your preferences (language, theme, etc.).
• Analytical Cookies: To understand how users interact with our site — data is collected anonymously.

Cookies can be disabled by changing your browser settings, though doing so may affect some functionality of our services.

Rights Regarding Personal Data

As a pok99 user, you have the following rights:

1. Right of Access: The right to know what information we hold about you.
2. Right to Rectification: The right to request correction of inaccurate or incomplete information.
3. Right to Erasure: The right to request deletion of your data in certain circumstances, subject to legal obligations.
4. Right to Restrict Processing: The right to request that processing of your data be restricted in certain circumstances.
5. Data Portability: The right to receive your data in a structured, machine-readable format.
6. Right to Object: The right to object to processing of your data for specific purposes.
7. Right to Withdraw Consent: The right to withdraw consent at any time for any processing carried out on the basis of consent.

To exercise these rights, contact our support team via 24/7 live chat or email. We will respond to your request within a reasonable time.

Third-Party Links

Our platform may embed software from game providers. pok99 is not responsible for the privacy practices of these third parties. We recommend that you read the privacy policies of those services directly.