For ages 21 and above only

pok99 Responsible Gaming —
Safe and Healthy Entertainment

pok99 believes that betting and casino games should be a source of fun, not stress. Use our responsible gaming tools to keep your experience safe and in control.

What is responsible gaming and why is it important?

Responsible gaming means taking part in online betting and casino games consciously, within your means, and while maintaining a healthy mental balance. At pok99, we are committed to creating an environment for players in Bangladesh where entertainment is always controlled and safe.

Online gaming is a legitimate and popular form of entertainment, but it also carries certain risks. When someone feels compelled to keep playing to recover losses, spends money while hiding it from family and friends, or lets gaming disrupt their daily life — that is a sign gaming is becoming a problem. This page will help you recognize that situation and take the right steps.

pok99 always believes that playing on our platform should be an enjoyable and social experience. To that end, we provide a range of practical tools and support systems that allow you to keep full control over your gaming at any time.

Remember: Gambling is a form of entertainment, not a source of income. There is no guaranteed way to win, and never bet more than you can afford to lose.

Our Safety Tools

pok99 gives you full control — contact our 24/7 live chat support to activate any of the tools below.

Deposit Limit

Set a daily, weekly, or monthly cap on deposits. Once a limit is set it takes effect immediately, and increasing it requires a 24-hour wait. This is the most effective way to prevent overspending.

Loss Limit

Decide in advance the maximum amount you are willing to lose over a given period. Once you reach the limit, the system will automatically prevent further bets. Keep your budget protected.

Time-Out

Temporarily deactivate your account for anywhere from 1 day to 6 weeks. During the break you will not be able to log in or place bets. Come back refreshed after your time away.

Self-Exclusion

If you need a long-term break, close your account for 6 months, 1 year, or permanently. No promotional emails will be sent during self-exclusion. This is the right step in serious situations.

Session Reminder

Receive automatic notifications after a set period — for example, "You have been playing for 1 hour." These alerts help you keep track of time and take conscious breaks.

Age Verification (21+)

Age verification is mandatory when registering at pok99. Only individuals aged 21 or above may create an account and place bets. Protecting minors from gaming is our highest priority.

Signs of Problem Gaming

Ask yourself or someone close to you — if any of the signs below feel familiar, now is the right time to seek help.

Problem gaming is a mental health issue — it is not a sign of weakness. With the right support, it is fully manageable.

You feel a strong urge to keep playing repeatedly in order to recover money you have lost
The amount and time you spend betting is gradually increasing and you cannot control it yourself
You are lying to or hiding your gaming from family, friends, or colleagues
You are taking on debt, draining your savings, or using family money for gaming
You are prioritizing gaming over work, studies, or family responsibilities
You feel anxious, irritable, or restless when you stop gaming
You are using gaming to cope with stress, loneliness, or depression

6 Rules for Safe and Healthy Play

Set your budget in advance

Allocate a specific amount of money before each session and do not exceed that limit. Keep your losses within what you can comfortably afford.

Stick to a time limit

Set an alarm when you start playing. When the time is up, end the session — whether you are winning or losing.

Do not make gaming your only entertainment

Spend time with family, exercise, and hang out with friends. Gaming is just a small part of life.

Do not play under the influence of alcohol or medication

Clear-headed decisions are better decisions. Avoid gaming when you are sleep-deprived or in a bad mood.

Do not play emotionally after a loss

Chasing losses is the most dangerous trap. Learn to accept a loss and stop.

Check your balance regularly

Review your deposit and withdrawal history regularly. A clear record helps you make informed decisions.

pok99 Payment Limits and Policy

An important part of responsible gaming is knowing your financial limits. pok99's transparent payment policy helps you maintain those limits.

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Minimum Deposit

৳500 — applies to all methods including bKash, Nagad, Rocket, Upay, and bank transfer

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Minimum Withdrawal

৳500 — sent via the same payment method

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Withdrawal Time

Within 15 minutes to 2 hours — fast and reliable

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Accepted Payment Methods

bKash, Nagad, Rocket, Upay, bank transfer

Contact our 24/7 live chat team if you wish to set a personal deposit limit. Your request will be handled with full confidentiality.

Self-Exclusion and Account Closure Process

Temporary Time-Out

If you feel you need a short break, temporarily deactivate your account for 1 day to 6 weeks. During this time:

You will not be able to log in
No bets can be placed
No promotional messages will be sent
The account will be reactivated automatically once the set period ends

Long-Term Self-Exclusion

If you genuinely need help, you can close your account for 6 months, 1 year, or permanently. In the case of permanent closure:

The account cannot be reopened
Any outstanding balance will be returned
All data will be stored securely
It takes effect as soon as you request it via live chat

Common Questions about Responsible Gaming

Simply tell us via pok99's live chat that you want to set a daily, weekly, or monthly deposit limit. Our support team is available 24/7 and your request will be handled confidentially. Lowering a limit takes effect immediately, but increasing one requires a 24-hour waiting period.

Yes, completely safe. Any balance in your account during self-exclusion or a time-out is kept secure. In the case of permanent closure, any outstanding balance will be returned to your registered payment method.

Talk to them calmly and without judgment, and encourage them to seek help. If you let us know via pok99's live chat, we can review that account. It may also be important to consult a mental health professional.

No, they cannot. A minimum age of 21 is mandatory to open an account and place any kind of bet at pok99. Age is verified at registration, and a copy of an ID document may be requested in cases of doubt. Protecting minors from gaming is our highest priority.

Yes, for a temporary time-out, the account is reactivated automatically once the set period has passed. However, for long-term self-exclusion (6 months or more), you will need to contact support separately to reactivate your account even after the period ends.

Yes, absolutely. pok99's support team provides assistance in Bengali 24 hours a day, 7 days a week via live chat. Feel free to talk to us about anything — setting responsible gaming tools, discussing signs of a problem, or self-exclusion.

Need help? We are here

If you feel that gaming is having a negative impact on your life, do not wait — contact us right now. Our Bengali-speaking support team is ready to provide you with the right tools and guidance with complete confidentiality.

Live Chat: 24/7 in Bengali

Email: [email protected]