pok99 Terms and Conditions

These terms and conditions apply to the use of the pok99 website and all its services. In this document, "pok99", "we", or "platform" refers to the entity operating pok99. "User", "you", or "member" refers to any person who has registered on the pok99 platform or is using its services.

pok99 is a secure and reliable online betting and casino platform. We follow SSL encryption and fair play principles. By joining our platform, you agree to all provisions of these terms and conditions.

1 General Terms

The following general rules apply to all members when using all services on the pok99 platform:

• Each user may create only one account. If a single person holds multiple accounts, those accounts will be closed and the deposited funds may be forfeited.
• Use of the pok99 platform is permitted for personal entertainment purposes only. Placing bets for commercial purposes or on behalf of a third party is strictly prohibited.
• All game and betting outcomes on pok99 are completely fair and controlled by Random Number Generator (RNG) technology.
• pok99 is committed to ensuring a safe and responsible gaming environment.
• pok99 will not be held responsible for any bet or game affected by internet connection issues.

2 Account Registration

When creating an account on pok99, you must provide accurate and complete information. The following details are mandatory:

• Your full name (as per your national identity card or passport)
• An active mobile number (matching your bKash, Nagad, or Rocket registration)
• Date of birth (for age verification)
• A unique and strong password

Creating an account with false information is strictly prohibited. In such cases, the account will be immediately cancelled and the associated balance will be forfeited. You are solely responsible for the security of your account.

3 Age Verification and Eligibility

pok99 is a responsible gaming platform. The age-related rules are strictly enforced:

• Only persons aged 21 and above are permitted to create an account and place bets on pok99.
• pok99 may request identity verification documents at any time — National Identity Card (NID), birth certificate, or passport.
• Withdrawals may be held until age verification is completed.
• Any account found to be used by a minor will be closed immediately.

4 Deposit and Withdrawal Policy

pok99 supports popular payment methods in Bangladesh: bKash, Nagad, Rocket, Upay, and direct bank transfer.

• Minimum deposit amount: ৳500 (for each method)
• Minimum withdrawal amount: ৳500
• Withdrawal processing time: Within 15 minutes to 2 hours
• It is recommended to use the same payment method for both deposits and withdrawals.
• Withdrawal requests may be delayed if account verification has not been completed.
• Deposits from third-party accounts or withdrawals to third-party accounts are strictly prohibited.
• In cases of suspicious financial transactions, pok99 may hold payments until an investigation is completed.

5 Bonus and Promotional Offer Terms

pok99 provides attractive bonus offers for its members. Please read the following terms carefully before accepting any bonus:

5.1 Welcome Bonus

• New members will receive a 100% bonus on their first deposit, up to a maximum of ৳8,000.
• To cash out this bonus, a 10x wagering requirement must be met. This means if you receive a ৳1,000 bonus, you must place ৳10,000 in bets.
• The welcome bonus applies only once and only to the first deposit of a new account.
• While the bonus is active, only deposits made via bKash, Nagad, Rocket, or Upay are eligible for the bonus.

5.2 VIP Cashback Program

The pok99 VIP program has five tiers, with weekly cashback provided at each tier:

• Bronze: Up to 0.3% weekly cashback
• Silver: Up to 0.6% weekly cashback
• Gold: Up to 0.9% weekly cashback
• Platinum: Up to 1.2% weekly cashback
• Diamond: Up to 1.5% weekly cashback

Advancement to a VIP tier depends on your active participation and regular gaming activity on the platform. Cashback amounts are credited to the member's account every Monday.

5.3 General Bonus Terms

• Each bonus offer may have its own validity period and conditions — please read them before accepting an offer.
• Direct withdrawal from a bonus balance is not possible; it is converted to cash balance after the wagering requirement is met.
• Bonuses or winnings obtained due to a system error or technical issue will not be considered valid.

6 Betting and Gaming Rules

The following rules apply when playing games on the pok99 platform:

• Once a bet is confirmed, it cannot be cancelled.
• Each game has its own rules — please read them before starting a game.
• In the event of a technical error, the outcome of a bet may be declared void and the stake will be refunded.
• In live casino games, the dealer's decision is final.
• In sports betting, results are determined based on the official announcement of the relevant sports governing body.
• In cricket matches (BPL, IPL, T20 World Cup), bets may be voided if a match is abandoned or the required number of overs is not completed.

7 Prohibited Activities

Any of the following activities are strictly prohibited on pok99. Violation of these rules will result in account closure and balance forfeiture:

• Collusion: Multiple users attempting to gain an unfair advantage together.
• Bonus Abuse: Creating multiple accounts or using false information to circumvent the bonus policy.
• Money Laundering: Using the platform for the purpose of processing illegal funds.
• Hacking and Technical Manipulation: Using software, bots, or automation tools to gain an unfair advantage.
• Use of Third-Party Accounts: Conducting transactions using another person's account or payment method.
• Threats or Harassment: Threatening or insulting pok99 staff or other users.

8 Account Closure and Suspension

pok99 reserves the right to suspend or permanently close an account without notice in the following circumstances:

• Violation of any provision of these terms and conditions.
• Suspicion of fraud or deception.
• Failure to submit identity verification documents on time.
• An ongoing financial investigation.

You may also request the closure of your account at any time. A Self-Exclusion option is also available as part of responsible gaming — visit our Responsible Gaming page for details.

9 Privacy and Data Protection

pok99 places great importance on protecting your personal information. We use SSL encryption technology to keep all your data secure.

• Your registration information, financial transaction details, and gaming activity are kept completely confidential.
• Your information is not sold to any third party.
• Information may be provided to authorities where required by legal obligation.
• The detailed data protection policy for your personal information can be found on our Privacy Policy page.

10 Limitation of Liability

pok99 is not liable for any loss in the following circumstances:

• If a game or bet is affected by an internet connection failure.
• If a problem occurs due to a fault in your device or software.
• If you voluntarily share your login credentials with another person and a loss results from that.
• If a third-party service (payment gateway) is delayed or fails.
• If service is unavailable during unplanned server maintenance.

However, pok99 always strives to provide uninterrupted service and is committed to resolving any technical issues promptly.

11 Dispute Resolution

If you have any dispute or complaint, please first contact our customer service team:

• Live Chat: Bengali support available 24/7.
• Email: [email protected]

After a complaint is submitted, pok99 will review it and attempt to resolve it within a reasonable time. Both parties will prioritize reaching a resolution through discussion.

12 Changes to Terms and Conditions & Their Effect

pok99 reserves the right to change, amend, or update these terms and conditions at any time.

• Members will be notified of significant changes via email or through the platform.
• If you continue to use the platform after any changes, you will be considered to have accepted the new terms and conditions.
• The latest version of these terms and conditions will always be published on this page.
• Even if any one clause is deemed ineffective, the remaining clauses will continue to be in effect.

These terms and conditions are written in Bengali and will be interpreted in accordance with the applicable laws of Bangladesh.