Frequently Asked Questions
Answers to all your questions at pok99
Find detailed answers to the most common questions about accounts, deposits and withdrawals, games, bonuses, and security here.
pok99 is one of Bangladesh's trusted online betting and casino platforms. This FAQ page has been created to give Bangladeshi players simple and clear answers to the most common questions. From opening an account to depositing money via bKash or Nagad, claiming a welcome bonus, or playing responsibly — you will find guidance on all of these topics here. If your question is not listed, our 24/7 live chat support is always ready.
Account and Registration
Find answers here to questions about the registration process, account verification, and login at pok99.
Account
To open an account at pok99, you need an active mobile number, a valid email address, and a strong password. The registration process is completely online and takes just a few minutes. Please note that only people aged 21 or older can create an account at pok99. Each person may operate only one account.
pok99 runs an account verification process to ensure a safe and transparent environment. You may be required to verify your identity before your first withdrawal or when transactions exceed a certain amount. Verification can be completed easily by submitting a copy of your National ID (NID) or passport. Once verification is complete, you can fully enjoy all account benefits.
If you have a login problem, first make sure your mobile number or email and password are correct. If you have forgotten your password, go to the pok99 Login page and use the "Forgot password" option. If the problem continues, contact our 24/7 live chat support — the team is able to assist you in Bengali.
No. According to pok99 rules, each player may hold only one account. Attempting to operate multiple accounts from the same device or network may result in both accounts being suspended and balances being forfeited. Following this policy is important to ensure a fair playing environment.
If you want to close your account, contact our 24/7 live chat support or email [email protected]. Make sure to withdraw any remaining balance before closing your account. As part of responsible gaming, we also offer a self-exclusion option — visit our responsible gaming page for details.
Deposits and Withdrawals
Answers to all questions about transactions via bKash, Nagad, Rocket, Upay, and bank transfer.
Payment
Deposits to pok99 via bKash are usually instant — in most cases your account balance is updated within a few seconds. Occasionally it may take a few minutes due to network verification. The minimum deposit amount is ৳500. No extra charges apply.
To deposit via Nagad at pok99, log in and go to the Deposit section, then select the Nagad option. Make the payment to the designated number and save the transaction ID. The minimum deposit amount is ৳500. Once the payment is complete, your balance is usually updated instantly. If you have any issues, contact the support team with the transaction ID.
The withdrawal process at pok99 is very fast — your money typically arrives in your bKash, Nagad, Rocket, or Upay account within 15 minutes to 2 hours. Bank transfers may take a little longer during banking hours. The minimum withdrawal amount is ৳500.
pok99 generally does not charge any extra fees for deposits or withdrawals. However, your payment provider (such as bKash, Nagad, Rocket, or your bank) may apply their own transaction charges — which depend on that provider's own rules. For any uncertainty, contact us via live chat.
For transactions via bank transfer, go to the pok99 payment section and select the bank transfer option. Major banks including Dutch-Bangla Bank, BRAC Bank, City Bank, and Islami Bank are supported. Bank transfers may take a little longer depending on business days and the bank's own processing time.
If your balance has not arrived within 15 to 20 minutes after a successful payment, contact us immediately via live chat or at [email protected]. Keep the transaction ID, date and time, amount, and payment method details — this will help resolve the issue quickly. Our team is active 24/7.
Games & Rules
Answers to common questions about cricket betting, slots, live casino, fishing games, and mobile play.
Gameplay
To bet on BPL (Bangladesh Premier League) matches, go to the Cricket section at pok99. Before a match starts, various markets are available such as Match Winner, Total Runs, Wickets, and Innings Score. With live betting, you can also place bets while the match is in progress. Read the odds and terms of each market carefully.
In the Slots section at pok99, you can find a range of popular games including PG Soft's Fortune Tiger, Lucky Neko, Mahjong Ways, and Wild Bandito; Pragmatic Play's Gates of Olympus, Sweet Bonanza, and Sugar Rush; and JILI's Fortune Gems, Super Ace, and Golden Empire. New games are added regularly, so keep an eye on the game lobby.
RTP or "Return to Player" is a theoretical figure that shows how much a game returns to players on average over the long term. For example, a 96% RTP means that on average ৳96 is returned for every ৳100 wagered over a long period. However, RTP is a mathematical average — the result of each spin is completely random and independent.
Yes, pok99 is fully mobile-friendly. You can play directly from the browser on any Android or iOS smartphone or tablet — no separate app download needed. The website is optimized for mobile screens, so games, betting, and payments can all be done easily on your phone.
The live casino section at pok99 features games from various providers. Playtech Live is a dedicated section for live dealer games from the Playtech provider — where you can play Baccarat, Roulette, Blackjack, and many more games via live streaming with real dealers. The general live casino section carries games from multiple providers.
Treasure Boat Fishing is a popular arcade-style fishing game where players catch different types of fish to earn points. Each fish has its own value, and catching special boss characters rewards bigger prizes. The game is popular with both new and experienced players due to its simple controls. Set your bet amount before entering the game.
Bonus & Promotions
Learn about the welcome bonus, wagering requirements, VIP program, and other promotions.
Bonus
New members at pok99 receive a 100% welcome bonus on their first deposit, up to a maximum of ৳8,000. This means if you deposit ৳8,000, you get an extra ৳8,000 in bonus — letting you start with a total of ৳16,000. To claim this bonus, activate the bonus option at the time of your first deposit.
Wagering requirement means you need to place a specified amount in bets before you can withdraw bonus funds. The wagering requirement for pok99's welcome bonus is 10x — meaning if you receive a ৳8,000 bonus, you must place a total of ৳80,000 in bets before withdrawing. To read the full terms and conditions, visit the Terms & Conditions page.
pok99 has 5 VIP levels: Bronze (up to 0.3% weekly cashback), Silver (0.6%), Gold (0.9%), Platinum (1.2%), and Diamond (up to 1.5% weekly cashback). Moving to higher levels brings more benefits, priority support, and special offers. You will automatically advance to higher levels through regular play.
The welcome bonus applies only to the first deposit. However, pok99 regularly offers reload bonuses, weekly offers, cashback, and special seasonal promotions. To stay up to date on the latest offers, regularly check the promotions section after logging in to pok99. Special offers are available during festive seasons (Eid, Pohela Boishakh).
Weekly cashback for VIP members is calculated based on that week's net losses — at a percentage rate determined by your VIP tier. Cashback is generally credited to your account at a set time each week. At the Diamond tier, you can receive up to 1.5% weekly cashback. For detailed terms and conditions, visit the Terms & Conditions page.
Security & Responsible Gaming
Important information about the security of your account and personal data, and about enjoying games responsibly.
Security
pok99 uses SSL (Secure Socket Layer) encryption technology to protect your personal information. Your name, mobile number, and transaction details are transmitted through fully encrypted channels. We do not sell or share your information with any third parties. For more details, read our Privacy Policy.
No. pok99 is strictly for users aged 21 and above only. Age is verified during registration, and identity documents are used to confirm age as part of the account verification process. Accounts belonging to underage users are closed immediately and any deposits are refunded.
Self-exclusion is a feature that allows you to temporarily or permanently close your own account for a set period of time. If you feel that gaming is having a negative impact on your life, contact our support team immediately or submit a request from the Responsible Gaming page.
To support responsible gaming, pok99 provides several tools: setting daily or weekly deposit limits, session time limits, and self-exclusion. Always play within your means, do not increase your bets to chase losses, and treat gaming as a form of entertainment — not a source of income.
Yes. All games at pok99 are provided by reputable providers (PG Soft, Pragmatic Play, JILI, Spribe, Playtech, and others) who have their random number generators (RNG) verified through independent third-party audits. As a result, the outcome of every game is completely impartial and random.
pok99's support team provides service in Bengali 24 hours a day, 7 days a week. To get instant help via live chat, click the chat icon at the bottom of the website. To contact us by email, write to [email protected]. For urgent matters, live chat provides the fastest response.
Still have questions? Contact support
Our 24/7 Bengali live chat support team is always ready to answer any of your questions. Start chatting now or enter the casino.